Privacy Policy & Notice of Privacy Practices

Learn how your personal and health information is collected, used, and protected when using our website and services.

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Privacy Policy & Notice of Privacy Practices

Learn how your personal and health information is collected, used, and protected when using our website and services.

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Effective Date: June 12, 2026

Last Updated: June 12, 2026

Obsidian Integrative Health & Wellness respects your privacy and is committed to protecting your personal

information and protected health information, also known as PHI. This Privacy Policy and Notice of Privacy Practices

explains how we collect, use, disclose, protect, and maintain information about patients and website visitors.


This notice applies to Obsidian Integrative Health & Wellness, its owner/provider, workforce members, contractors, vendors, technology platforms, and business associates who may assist with clinical, administrative, billing, scheduling, telehealth, communication, or operational services.


Please review this notice carefully. It explains how medical information about you may be used and disclosed and

how you can access this information.

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Who We Are

At Obsidian Integrative Health & Wellness, we are dedicated to transforming your health journey through personalized telehealth services. Our practice specializes in metabolic health evaluations, medical weight management, and lifestyle counseling, all tailored to meet your unique needs. We prioritize your privacy and confidentiality while providing comprehensive care, including lab reviews and medication evaluations when necessary. Join us in taking the next step towards a healthier, more vibrant you.

Information We Collect

We may collect personal, health, and administrative information from you when you visit our website, complete intake forms, schedule appointments, communicate with us, use our patient portal, participate in telehealth visits, or receive care from us.

• Name, date of birth, address, phone number, and email address

• Medical history, medications, allergies, diagnoses, symptoms, labs, treatment plans, and clinical notes

• Weight, body composition, metabolic health information, lifestyle history, nutrition, sleep, stress, and activity information

• Payment and billing information

• Appointment history and communication records

• Information submitted through website forms, secure patient portal forms, or intake questionnaires

• Telehealth-related information needed to provide care

• Information from laboratories, pharmacies, imaging/testing partners, or other health care providers when authorized or clinically appropriate

We may also collect limited website usage information, such as browser type, device type, pages visited, and general interaction data, to maintain and improve the website.


Information We Collect

We may collect personal, health, and administrative information from you when you visit our website, complete intake forms, schedule appointments, communicate with us, use our patient portal, participate in telehealth visits, or receive care from us.

• Name, date of birth, address, phone number, and email address

• Medical history, medications, allergies, diagnoses, symptoms, labs, treatment plans, and clinical notes

• Weight, body composition, metabolic health information, lifestyle history, nutrition, sleep, stress, and activity information

• Payment and billing information

• Appointment history and communication records

• Information submitted through website forms, secure patient portal forms, or intake questionnaires

• Telehealth-related information needed to provide care

• Information from laboratories, pharmacies, imaging/testing partners, or other health care providers when authorized or clinically appropriate

We may also collect limited website usage information, such as browser type, device type, pages visited, and general interaction data, to maintain and improve the website.

Information We Collect

We may collect personal, health, and administrative information from you when you visit our website, complete intake forms, schedule appointments, communicate with us, use our patient portal, participate in telehealth visits, or receive care from us.

• Name, date of birth, address, phone number, and email address

• Medical history, medications, allergies, diagnoses, symptoms, labs, treatment plans, and clinical notes

• Weight, body composition, metabolic health information, lifestyle history, nutrition, sleep, stress, and activity information

• Payment and billing information

• Appointment history and communication records

• Information submitted through website forms, secure patient portal forms, or intake questionnaires

• Telehealth-related information needed to provide care

• Information from laboratories, pharmacies, imaging/testing partners, or other health care providers when authorized or clinically appropriate

We may also collect limited website usage information, such as browser type, device type, pages visited, and general interaction data, to maintain and improve the website.

Protected Health Information

Protected health information, or PHI, includes information that identifies you and relates to your past, present, or future physical or mental health, health care services, or payment for health care services.


Examples of PHI may include your medical history, lab results, treatment plans, medication information, diagnoses, appointment records, and communications related to your care.


Obsidian Integrative Health & Wellness uses reasonable administrative, technical, and physical safeguards to protect PHI from unauthorized access, use, disclosure, alteration, or destruction.

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Treatment


We may use your health information to provide, coordinate, and manage your care. This may include reviewing your medical history, ordering or reviewing labs, developing a treatment plan, prescribing medications when clinically

appropriate, communicating with pharmacies, coordinating with laboratories, or communicating with other providers involved in your care.

Learn More →

Payment


We may use and disclose information as needed to process payments, invoices, refunds, billing records, or other payment-related activities. Obsidian Integrative Health & Wellness is primarily a cash-pay practice, but payment-related information may still be collected and processed.

Learn More →

Health Care Operations


We may use and disclose information to operate the practice. This may include quality review, compliance, documentation, scheduling, patient communications, technology support, business planning, legal compliance, credentialing, and internal administrative activities.

Learn More →

Appointment Reminders and Care Communication


We may use your contact information to send appointment reminders, follow-up instructions, portal notifications, administrative messages, or care-related communications.


Learn More →
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Required by Law


We may disclose your information when required to do so by federal, state, or local law.

Learn More →

Public Health and Safety


We may disclose information when legally permitted or required for public health activities, reporting certain diseases, preventing serious threats to health or safety, reporting abuse or neglect, or complying with health oversight activities.

Learn More →

Business Associates and Service Providers


We may share information with vendors or service providers who help us operate the practice, such as electronic medical record platforms, patient portal systems, telehealth platforms, scheduling tools, payment processors, secure communication tools, laboratories, pharmacies, IT support, legal/compliance consultants, and similar service providers.

When required, these vendors must agree to protect PHI and use it only for authorized purposes.

Learn More →
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Treatment


We may use your health information to provide, coordinate, and manage your care. This may include reviewing your medical history, ordering or reviewing labs, developing a treatment plan, prescribing medications when clinically

appropriate, communicating with pharmacies, coordinating with laboratories, or communicating with other providers involved in your care.

Learn More →

Payment


We may use and disclose information as needed to process payments, invoices, refunds, billing records, or other payment-related activities. Obsidian Integrative Health & Wellness is primarily a cash-pay practice, but payment-related information may still be collected and processed.

Learn More →

Health Care Operations


We may use and disclose information to operate the practice. This may include quality review, compliance, documentation, scheduling, patient communications, technology support, business planning, legal compliance, credentialing, and internal administrative activities.

Learn More →

Appointment Reminders and Care Communication


We may use your contact information to send appointment reminders, follow-up instructions, portal notifications, administrative messages, or care-related communications.


Learn More →
Green medical cross icon with a white heartbeat line on a cream background

Required by Law


We may disclose your information when required to do so by federal, state, or local law.

Learn More →

Public Health and Safety


We may disclose information when legally permitted or required for public health activities, reporting certain diseases, preventing serious threats to health or safety, reporting abuse or neglect, or complying with health oversight activities.

Learn More →

Business Associates and Service Providers


We may share information with vendors or service providers who help us operate the practice, such as electronic medical record platforms, patient portal systems, telehealth platforms, scheduling tools, payment processors, secure communication tools, laboratories, pharmacies, IT support, legal/compliance consultants, and similar service providers.

When required, these vendors must agree to protect PHI and use it only for authorized purposes.

Learn More →

Electronic Medical Record, Patient Portal, and Telehealth

Obsidian Integrative Health & Wellness uses technology platforms to support scheduling, intake forms, documentation, telehealth visits, secure patient communication, billing, and clinical operations.


Patients should use the secure patient portal for clinical questions, medical updates, document submission, and non-urgent communication. General website contact forms should not be used for urgent medical concerns or sensitive clinical details.


Telehealth visits may involve electronic communication and video technology. We take reasonable steps to protect telehealth privacy, but patients should also participate from a private location and use a secure internet connection when possible.

Website Contact Forms and General Email

Protected Information submitted through a general website contact form or standard email may not be appropriate for urgent medical concerns or detailed clinical information.


Please do not submit urgent medical issues through the website contact form. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.


Established patients should use the secure patient portal for clinical questions and non-urgent medical communication.

Your Rights Regarding Your Health Information

You have rights regarding your health information. These rights may include:

Right to Access Your Records

You may request access to or a copy of your health records.


Right to Request Corrections

You may request that we correct information in your health record if you believe it is inaccurate or incomplete.


Right to Request Confidential Communications

You may request that we contact you in a specific way, such as by phone, email, or mail, when reasonable and feasible.


Right to Request Restrictions

You may request that we limit how we use or disclose certain health information. We are not always required to agree to every requested restriction, except where required by law.


Right to an Accounting of Disclosures

You may request a list of certain disclosures of your health information.


Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this Privacy Policy and Notice of Privacy Practices at any time.


Right to File a Complaint

You may file a complaint if you believe your privacy rights have been violated. You may contact Obsidian Integrative Health & Wellness directly using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We will not retaliate against you for filing a complaint.

Your Rights Regarding Your Health Information

You have rights regarding your health information. These rights may include:

Right to Access Your Records

You may request access to or a copy of your health records.


Right to Request Corrections

You may request that we correct information in your health record if you believe it is inaccurate or incomplete.


Right to Request Confidential Communications

You may request that we contact you in a specific way, such as by phone, email, or mail, when reasonable and feasible.


Right to Request Restrictions

You may request that we limit how we use or disclose certain health information. We are not always required to agree to every requested restriction, except where required by law.


Right to an Accounting of Disclosures

You may request a list of certain disclosures of your health information.


Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this Privacy Policy and Notice of Privacy Practices at any time.


Right to File a Complaint

You may file a complaint if you believe your privacy rights have been violated. You may contact Obsidian Integrative Health & Wellness directly using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We will not retaliate against you for filing a complaint.

Your Rights Regarding Your Health Information

You have rights regarding your health information. These rights may include:

Right to Access Your Records

You may request access to or a copy of your health records.


Right to Request Corrections

You may request that we correct information in your health record if you believe it is inaccurate or incomplete.


Right to Request Confidential Communications

You may request that we contact you in a specific way, such as by phone, email, or mail, when reasonable and feasible.


Right to Request Restrictions

You may request that we limit how we use or disclose certain health information. We are not always required to agree to every requested restriction, except where required by law.


Right to an Accounting of Disclosures

You may request a list of certain disclosures of your health information.


Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this Privacy Policy and Notice of Privacy Practices at any time.


Right to File a Complaint

You may file a complaint if you believe your privacy rights have been violated. You may contact Obsidian Integrative Health & Wellness directly using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We will not retaliate against you for filing a complaint.

Our Responsibilities

Obsidian Integrative Health & Wellness is responsible for protecting your health information and maintaining reasonable safeguards to support privacy and security.


We are responsible for:

• Maintaining the privacy and security of PHI

• Providing this notice to patients

• Following the terms of this notice

• Limiting use and disclosure of PHI to the minimum necessary when required

• Using secure systems when appropriate for clinical communication and documentation

• Notifying affected individuals if a breach of unsecured PHI occurs, as required by applicable law

Our Responsibilities

Obsidian Integrative Health & Wellness is responsible for protecting your health information and maintaining reasonable safeguards to support privacy and security.


We are responsible for:

• Maintaining the privacy and security of PHI

• Providing this notice to patients

• Following the terms of this notice

• Limiting use and disclosure of PHI to the minimum necessary when required

• Using secure systems when appropriate for clinical communication and documentation

• Notifying affected individuals if a breach of unsecured PHI occurs, as required by applicable law

How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI. These may include secure electronic health record systems, access controls, password-protected systems, limited access to patient information, secure patient portals, staff training, and vendor agreements when applicable.


No electronic system can be guaranteed to be completely secure. However, we take reasonable steps to protect your

information and reduce the risk of unauthorized access.

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Use of Website Analytics, Cookies, and Online Tools

Our website may use basic analytics, cookies, or similar tools to understand website traffic, improve website performance, and maintain security. These tools may collect general website usage information.

We do not use website contact forms as a substitute for clinical care. Patients should avoid submitting sensitive medical details through non-secure website forms.


If third-party tools are used on the website, we aim to use them in a way that supports privacy and complies with applicable requirements.

Payment Information

If you make a payment, payment information may be processed by a third-party payment processor. Obsidian Integrative Health & Wellness does not intend to store full credit card numbers directly on its website.


Payment processors may have their own privacy and security practices. We encourage patients to review the payment processor’s privacy policy when making payments.

Minors

Obsidian Integrative Health & Wellness provides care only within the scope of the provider’s licensure, clinical judgment, and practice policies. If services are provided to minors, parent or guardian involvement and consent will be handled in accordance with applicable law.

State Privacy Laws

Obsidian Integrative Health & Wellness complies with applicable federal and state privacy laws in the jurisdictions

where services are provided. When state law provides greater privacy protection than federal law, we will follow the

stricter applicable requirement.

Changes to This Notice

We may update this Privacy Policy and Notice of Privacy Practices from time to time. Any updated version will be posted on this website with a revised effective date.


The updated notice will apply to information we already maintain as well as information we receive in the future, to the extent permitted by law.

Contact Information

If you have questions about this Privacy Policy and Notice of Privacy Practices, or if you would like to exercise your privacy rights, please contact:


Obsidian Integrative Health & Wellness

Privacy Contact: Suzy-Ann Baker, DNP, APRN, FNP-BC

Email: Contact@obsidianintergrativehealth.com

Phone: 413-224-9847

Mailing Address: 1500 Main Street, 8th floor, Springfield, MA 01115


For established patients, please use the secure patient portal for clinical questions and non-urgent medical communication.

Contact Information

If you have questions about this Privacy Policy and Notice of Privacy Practices, or if you would like to exercise your privacy rights, please contact:


Obsidian Integrative Health & Wellness

Privacy Contact: Suzy-Ann Baker, DNP, APRN, FNP-BC

Email: Contact@obsidianintergrativehealth.com

Phone: 413-224-9847

Mailing Address: 1500 Main Street, 8th floor, Springfield, MA 01115


For established patients, please use the secure patient portal for clinical questions and non-urgent medical communication.

Medical Emergency Notice

We may update this Privacy Policy and Notice of Privacy Practices from time to time. Any updated version will be posted on this website with a revised effective date.


The updated notice will apply to information we already maintain as well as information we receive in the future, to the extent permitted by law.